Blog

Chatbots are changing the way companies handle tasks such as customer service but how do you ensure you are developing quality workflows to guide the conversation?

Delivering positive customer experience is the key to modern business success but what should you do when obstacles get in the way?

Learn why more companies are turning to outsourcing to help navigate difficult times.

Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?

Interested in outsourcing to the Philippines? Check out Probe CX’s top reasons why in this blog here.

Want to improve CX KPIs within your contact centre? Investing in predictive routing automation could help.

Despite rumours to the contrary, the phone call remains a pivotal part of any contact centre, not to mention the live agents who facilitate them.

High-profile breaches have put the spotlight on the importance of data security, especially when it comes to partnering with outsourcing providers.

Learn about candidate ghosting, provide some examples and explain ways it can be prevented in an organisation.