Blog

The relentless pace of technology evolution is often referred to as the primary driver of market disruption, but a more immediate force is at play: the increasing intensity of customer experience (CX) expectations.

Read our list of customer service (CX) statistics currently dominating across different industries.

Outsourcing is a great way to save money but it is not a case of one size fits all. Learn the savings on offer and hidden costs to watch out for.

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover how much it costs to outsource and what your business can expect.

Discover the top CX challenges contact centres face and the solutions available to combat them.

An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.

We take a look at five examples of how Robotic Process Automation (RPA) is being used to automate contact centre tasks. Find out more.

Learn how the cloud is revolutionising the contact centre environment and making life better for customers, agents and businesses.