Blog

Transform your members into passionate advocates. Discover actionable strategies to elevate member engagement and achieve organisational success.

Read our list of customer service (CX) statistics currently dominating across different industries.

Stay up to date with systems and services to keep your customers on the happy path. Utilising the right customer assistance methods could be the answer.

Discover how repetitive manual activities impact the productivity of an organisation and how automation can improve these efficiencies.

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover what customer experience is, why it is important and the tips to create an effective strategy that generates positive CX momentum in your business

Need proof of the power of chatbots? This in-depth list of statistics will reinforce why it has never been more important to invest in this technology.

Technology is increasingly playing a role in the CX. Discover how companies use digital tools to inspire customers, increase loyalty and drive growth.

Discover the top CX challenges contact centres face and the solutions available to combat them.