Blog

More than two years since COVID-19 forced many businesses to rethink their strategies for outsourcing customer service, it is time to consider what happens next for the workplace resourcing market.

Learn all there is to know about the fourth industrial revolution and how your organisation can capitalise on and survive it.

Top overflow solutions to help improve your overall customer experience in times of peak demand.

Human resource and recruitment teams may have been late to the automation party, but they are sure making up for lost time in embracing the power of RPA.

This blog explores the digital revolution and how technology played the role in streamlining payment processes amid the COVID-19 pandemic

Delivering positive customer experience is the key to modern business success but what should you do when obstacles get in the way?

Meet the diversity and inclusion challenge by tapping into 25-plus years of experience.

The strategies contact centre recruitment channels can use to attract and retain quality talent and how to correctly compensate these employees.

Learn about candidate ghosting, provide some examples and explain ways it can be prevented in an organisation.