Blog

Read our list of customer service (CX) statistics currently dominating across different industries.

Stay up to date with systems and services to keep your customers on the happy path. Utilising the right customer assistance methods could be the answer.

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Technology is increasingly playing a role in the CX. Discover how companies use digital tools to inspire customers, increase loyalty and drive growth.

Businesses need to invest not only in CX tech but also the workforce that drives the implementation and processes behind establishing good CX principles.

IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.

Digital innovation is critical for businesses to succeed in the 21st century. The key is making it easy and secure for customers to access information.

This blog explores the challenges faced by Australian telcos during COVID-19 and strategies they are implementing to meet those challenges head-on.

By utilising a range of predictive analytics, businesses are able to devise treatments that will ensure the best course of action for their customers.