Blog

Stay up to date with systems and services to keep your customers on the happy path. Utilising the right customer assistance methods could be the answer.

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover what customer experience is, why it is important and the tips to create an effective strategy that generates positive CX momentum in your business

Discover how much it costs to outsource and what your business can expect.

Technology is increasingly playing a role in the CX. Discover how companies use digital tools to inspire customers, increase loyalty and drive growth.

Learn how dynamic AI agents can provide round-the-clock support for your contact centre.

Knowing how customers feel about a business is crucial, which is why smart organisations are committing more resources to develop quality CEM strategies.

Discover why more businesses are focusing on the customers they already know.

Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes and foster empathy in service delivery.