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The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity and..
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Business uncertainty has become the norm in recent years but there are steps organisations can take to improve their chances of success.
This blog provides insight into any COVID-inspired changes to businesses in the CXM market which were likely to sustain long-term once the crisis ends.
High-profile breaches have put the spotlight on the importance of data security, especially when it comes to partnering with outsourcing providers.
Creditors need to prepare for a rocky road ahead and that starts with gaining a better understanding of the vital role debt collection agencies play in mitigating losses.
How can we make sure that your customer experience (CX) is hitting the mark? This blog takes a deep dive into the importance of CX.
Learn how the retail sector can leverage optimal customer experience in getting through impacts of the COVID-19 global pandemic.
Quantifying the customer experience is critical to CX. This is where NPS comes in to help predict customer behaviour. Read more in this blog.
Field services has evolved to provide vital support to banks, telcos and energy providers when tackling non-paying customers. Discover how in this blog.
Improving customer experience doesn’t happen by chance, hence why many firms are looking to reinvent the way they do CX.