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The AI revolution is no longer a distant promise; it's a present-day imperative. When applied strategically, AI can improve both productivity and..
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Chatbots have been around for decades but the introduction of AI means companies yet to embrace the technology risk being left behind.
Quantifying the customer experience is critical to CX. This is where NPS comes in to help predict customer behaviour. Read more in this blog.
Partnerships are crucial to customer experince, and to deliver what buyers want or need to take their businesses to the next level.
Discover how ‘The Great Resignation’ is taking the workforce by storm and the ways your organisation can survive it in this blog here.
Field services has evolved to provide vital support to banks, telcos and energy providers when tackling non-paying customers. Discover how in this blog.
It is one thing to receive feedback. It is another to use it to inspire positive change. Discover the power of closing the loop.
Businesses are embracing a concept that is supercharging the art of customer service – hyper personalisation…
Delivering improved CX is at the heart of the digital transformation sweeping the business world and it all starts with an all-encompassing strategy...
"Customer-centric companies are successfulcompanies, which is why so many will be tappinginto this year's top tips for nurturing happierconsumers."