Blog

Read our list of customer service (CX) statistics currently dominating across different industries.

Discover how much it costs to outsource and what your business can expect.

Technology is increasingly playing a role in the CX. Discover how companies use digital tools to inspire customers, increase loyalty and drive growth.

Businesses need to invest not only in CX tech but also the workforce that drives the implementation and processes behind establishing good CX principles.

More than two years since COVID-19 forced many businesses to rethink their strategies for outsourcing customer service, it is time to consider what happens next for the workplace resourcing market.

Knowing how customers feel about a business is crucial, which is why smart organisations are committing more resources to develop quality CEM strategies.

Digital transformation is not a destination, it is a journey - there is no better way for a business to ensure success than arming itself with a roadmap...

Read how the COVID-19 global pandemic turned the entire process of purchasing experience upside-down and in the process forced an evolution of PX.

Delivering positive customer experience is the key to modern business success but what should you do when obstacles get in the way?

Learn why more companies are turning to outsourcing to help navigate difficult times.