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Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

Case Study

Leading retailer reduces AHT by 43% and increases online self service rates to 92%

Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?

Case Study

National telehealth provider saves $10 million in labor costs and reduces AHT by 35%

A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labour costs.

Case Study

‘Buy now pay later’ provider achieves 70% first contact resolution

A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.

Case Study

Transport provider navigates state-wide international event with a 95% target grade of service

Have an event that requires the ramp-up of customer service, risk management and staffing support?

Case Study

IVR implementation improved caller efficiencies by 75%

A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.

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