Resources

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

Is your existing tech infrastructure disjointed and having a negative effect on customer experience metrics?

Experiencing challenges in your contact centre's debt collection efforts? Need to enhance efficiencies while optimising your debt recovery process?

A private Australian health insurer wanted a channel shift strategy that improved messaging performance across their contact centre.

Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?

A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labour costs.