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Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

Case Study

Leading courier and freight provider reduces AHT by 56 second while also lowering costs

A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.

Case Study

International airline increases ancillary revenue by 97% with sales optimization program

Experiencing substantial growth but low profitability margins?

Case Study

Government contact center increases CX index by 65% with quality assessment program

Want to enhance customer satisfaction and elevate the customer experience in your contact centre?

Case Study

Collections agency reduces long-term aged receivables by 83% with debt collection enhancements

Experiencing challenges in your contact centre's debt collection efforts? Need to enhance efficiencies while optimising your debt recovery process?

Case Study

Health insurance provider facilitates a champion-challenger model for message deflection

A private Australian health insurer wanted a channel shift strategy that improved messaging performance across their contact centre.

Case Study

Leading airline increases NPS results by up to +29 across voice and chat channels

Is intense industry competition harming your customer experience metrics?

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