What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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Energy retailer saves $5.1 million through credit management and knowledge system optimization

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Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

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Leading retailer reduces AHT by 43% and increases online self service rates to 92%

Case Study

Leading retailer reduces AHT by 43% and increases online self service rates to 92%
Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?
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Transport provider navigates state-wide international event with a 95% target grade of service

Case Study

Transport provider navigates state-wide international event with a 95% target grade of service
Have an event that requires the ramp-up of customer service, risk management and staffing support?
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