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Read our list of customer service (CX) statistics currently dominating across different industries.

Digital transformation is also only worth doing if it is done right. Global consulting experts McKinsey found that 69% of digital transformation projects fail1, with the...

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover how much it costs to outsource and what your business can expect.

Dive into the world of AI agents, exploring their types, benefits, and real-world use cases. Learn how these intelligent systems are transforming industries.

IVAs are powered by cognitive process automation and nature language understanding. Learn more about intelligent virtual assistants in this blog here.

An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.

Discover why more businesses are focusing on the customers they already know.

The strategies contact center recruitment channels can use to attract and retain quality talent and how to correctly compensate these employees.