What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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Energy retailer saves $5.1 million through credit management and knowledge system optimization

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Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

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‘Buy now pay later’ provider achieves 70% first contact resolution

Case Study

‘Buy now pay later’ provider achieves 70% first contact resolution
A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.
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Transport provider navigates state-wide international event with a 95% target grade of service

Case Study

Transport provider navigates state-wide international event with a 95% target grade of service
Have an event that requires the ramp-up of customer service, risk management and staffing support?
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IVR implementation improved caller efficiencies by 75%

Case Study

IVR implementation improved caller efficiencies by 75%
A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.
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