Blog

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes and foster empathy in service delivery.

From hyperautomation to low-code platforms and increased focus on security, learn about the latest developments shaping the world of automation.

Discover how the technology everyone is talking about will impact the future workplace.

Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.

Learn how the cloud is revolutionizing the contact center environment and making life better for customers, agents and businesses.

RPA can create growth opportunities and reduce operational costs but it is not a 'one size fits all' concept. Learn more in this blog here.

Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.

Discover why executives need to remember the bigger picture in their rush to embrace generative AI technology.