Blog

Read our list of customer service (CX) statistics currently dominating across different industries.

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover why more businesses are focusing on the customers they already know.

Learn why more companies are turning to outsourcing to help navigate difficult times.

Discover why engaging with customers means little without the support of a quality retention strategy.

Learn how a major retailer teamed with Probe CX to transform their contact centre experience.

Discover how automation can change customer experience for the better.

How will conversational AI will reshape service delivery from every angle?

Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.