What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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Energy retailer saves $5.1 million through credit management and knowledge system optimization

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Energy retailer saves $5.1 million through credit management and knowledge system optimization

A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.

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Energy retailer saves $5.1 million through credit management and knowledge system optimization

Case Study

Energy retailer saves $5.1 million through credit management and knowledge system optimization
A leading energy and gas industry retailer required support with credit collection activities and help to optimise their KMS.
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Leading courier and freight provider reduces AHT by 56 second while also lowering costs

Case Study

Leading courier and freight provider reduces AHT by 56 second while also lowering costs
A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.
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Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm

Case Study

Hybrid collections approach achieves up to 90% customer conversion rates for 'buy now pay later' firm
Discover how an offshore-onshore hybrid collections model achieved 41% monthly savings and increased digital payments by 87%.
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Supermarket reduces contact center service efforts by 41% with call-to-chat deflection | Probe CX

Case Study

Supermarket reduces contact center service efforts by 41% with call-to-chat deflection | Probe CX
Are you looking to manage high-volume customer enquiries while improving agent productivity and reducing costs?
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Global delivery provider's tech upgrade for enhanced data accuracy

Case Study

Global delivery provider's tech upgrade for enhanced data accuracy
Is your existing tech infrastructure disjointed and having a negative effect on customer experience metrics?
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International airline increases ancillary revenue by 97% with sales optimization program

Case Study

International airline increases ancillary revenue by 97% with sales optimization program
Experiencing substantial growth but low profitability margins?
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