Blog

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover how much it costs to outsource and what your business can expect.

Discover why more businesses are focusing on the customers they already know.

Discover how AI is transforming CX at Probe Group, blending digital technology with human touch to enhance interactions, streamline processes and foster empathy in service delivery.

Learn why more companies are turning to outsourcing to help navigate difficult times.

Discover why engaging with customers means little without the support of a quality retention strategy.

Discover the importance of CX and what digital tools are changing the status quo in the banking and finance industry.

Customer-centric companies are successful companies, which is why so many will be tapping into this year’s top tips for nurturing happier consumers.

Building and implementing a CX strategy takes time. Embracing the following principles is a key step towards enhancing CX within your organisation...