Blog

Don't just assume your customers are happy. Measure their experience with key metrics like CES, NPS and churn rate.

Discover how much it costs to outsource and what your business can expect.

An in-depth guide on what outsourcing actually is and the advantages hiring an offshore team can have for your business.

The strategies contact center recruitment channels can use to attract and retain quality talent and how to correctly compensate these employees.

Learn why more companies are turning to outsourcing to help navigate difficult times.

Discover why engaging with customers means little without the support of a quality retention strategy.

Tough economic times are a great time to consider outsourcing - but which destination would work best for your business?

Outsourcing is a great way to save money but it is not a case of one size fits all. Learn the savings on offer and hidden costs to watch out for.