Client success story
Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
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The key challenges set to face New Zealand businesses in 2025.
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Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?
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A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.
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