Resources

Client success story

Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

Learn more

Leading courier and freight provider reduces AHT by 56 second while also lowering costs

A global leading courier and freight service wanted to improve efficiencies and reduce their cost to serve by making live chat their channel of choice.

International airline increases ancillary revenue by 97% with sales optimisation program

Experiencing substantial growth but low profitability margins?

Government contact centre increases CX index by 65% with quality assessment program

Want to enhance customer satisfaction and elevate the customer experience in your contact centre?

Collections agency reduces long-term aged receivables by 83% with debt collection enhancements

Experiencing challenges in your contact centre's debt collection efforts? Need to enhance efficiencies while optimising your debt recovery process?

Telecommunications provider improves net promoter score by 53%

Experiencing a rise in customer complaints and churn? Are customer support channels unable to satisfy customer demands?

Leading airline increases NPS results by up to +29 across voice and chat channels

Is intense industry competition harming your customer experience metrics?

1 2 3

Client success story

Let's work together to create digitally-enabled CX