Resources

Experiencing a rise in customer complaints and churn? Are customer support channels unable to satisfy customer demands?

Is intense industry competition harming your customer experience metrics?

A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labour costs.

A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.

The key challenges set to face New Zealand businesses in 2025.

Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?