Resources (3)

Client success story

Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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National telehealth provider saves $10 million in labour costs and reduces AHT by 35%

A 24/7 telehealth services provider reduces AHT by 35% across four major service queues while saving $10 million in labour costs.

‘Buy now pay later’ provider achieves 70% first contact resolution

A financial technology organisation implemented a digital-first service model to achieve 75% CSAT scores.

Top 7 emerging New Zealand business trends in 2025

The key challenges set to face New Zealand businesses in 2025.

Leading retailer reduces AHT by 43% and increases online self service rates to 92%

Want to reduce staff workload and improve customer service by shifting simpler calls to cost-effective channels while still offering unique services?

Transport provider navigates state-wide international event with a 95% target grade of service

Have an event that requires the ramp-up of customer service, risk management and staffing support?

IVR implementation improved caller efficiencies by 75%

A leading health and wellness group wanted to understand the driver behind the high volume of calls they received to improve their customer experiences.

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Resources

Client success story

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