ISG’s Provider Lens has recognised Probe Group as a leader for both Digital Operations and Intelligent Operations in the Contact Centre - Customer Experience Services category.
As the CX industry constantly shifts, operations require an intelligent, multi-pronged approach to keep up. The constant evolution in technology, changing workplace dynamics and higher and higher end-user demands mean that only the most nimble and customer-centric CX businesses will thrive.
Contact Centres are obviously a core part of our business and are at the very forefront of the customer experience. To be recognised by ISG’s Provider Lens for our provision of more innovative customer experience solutions is a testament to our people.
At Probe Group, we’re more than consultants: we help our clients achieve operational excellence and faster growth. And acknowledgements like these are what business relies on to help them make confident, data-backed decisions when selecting partners.
“Probe Group delivers end-to-end CX transformation with a comprehensive portfolio, strong consulting via Probe OS, and AI-led solutions spanning GenAI self-service, analytics and automation. With Innovior and Oration by Convai, it drives predictive insights, sector-specific outcomes and next-gen CX for enterprises and government.”Hemangi Patel, Senior Manager and Principal Analyst
ISG helps businesses confront the challenges of today and prepare for the opportunities of the future with a mix of deep independent analysis and real world insight and understanding. As a global AI-centered technology research and advisory firm, they partner with us and our clients to determine a future vision, lead rapid change and realise the value of digital investments at scale.
ISG operates in more than twenty countries, and is a global leader in information-based services. Which makes being recognised and awarded by them even more significant.